Claiming a prize

Have You Won at bingo en réseau?

Congratulations! Here’s how to claim your prize.

To claim your prize, Loto-Québec’s offices must receive the required documents within 90 days of your win.

Whether you choose to claim your prize by mail or in person, you must provide the following documents:

  • The prize claim form that was given to you at the bingo or Kinzo hall
  • Photo ID (or a photocopy of the latter if you claim your prize by mail)
  • The original winning bingo sheet

Make sure the back of the winning bingo sheet is filled out.

Prizes of $3,000 or less

You can claim a prize of $3,000 or less directly at the bingo hall where you won.

Prizes of $3,000.01 to $9,999.99

You can claim a prize of $3,000.01 to $9,999.99 by mail or in person.

By mail: Send your prize claim to the Loto-Québec head office. A cheque made out to the person who signed the winning bingo sheet will be sent to the mailing address indicated on the back of the sheet.

In person: Call the Loto-Québec Customer Relations Centre at 1-866-611-5686 to make an appointment. The Customer Relations Centre is open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except on statutory holidays).

Prizes of $10,000 or more

Call the Loto-Québec Customer Relations Centre at 1-866-611-5686 to find out how to claim your prize. The Customer Relations Centre is open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except on statutory holidays).

Our addresses

Prize claims by mail only

Loto-Québec
Société des établissements de jeux du Québec
500 Rue Sherbrooke Ouest
Montréal, Québec H3A 3G6
 

Prize claims by appointment only

Loto-Québec
Prize Claim Office
500 Rue Sherbrooke Ouest
Montréal, Québec  H3A 3G6

1-866-611‑5686
Get Directions

We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except statutory holidays).